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Frequently Asked Questions

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Can you accept small quantities?

Yes, accept small quantity, fast delivery

Do you have pre-shipment inspection procedures?

Yes, we always test the products before delivery.

Can I take samples for testing?

Yes, samples can be sent for testing before bulk ordering.

When is the delivery time?

Inventory orders within 7-15 days, for oem and odm orders, the specific time depends on the actual situation.

What are the terms of payment?

Wire transfer or letter of credit, Western Union, Alipay, etc.

What is the minimum order quantity?

It depends on the product.

Can I have my own custom product?

Yes. oem and odm can be provided, including design, logo, packaging, etc.

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Custom Solutions, End-to-End Partnership

We don't just sell standard products; we engineer solutions for your unique challenges. Whether it's adapting our core conveyors (TD75, DTII, DTII(A), DX), rollers, or idlers to specific applications in mining, ports, or food processing, our dedicated custom design service transforms your requirements into reliable equipment.

Pre-sales: Precise Planning

Our specialist team provides one-on-one consultation to deliver complete technical solutions, from standard model selection to custom design, tailored to your specific operating conditions and goals.

In-process: Reliable Delivery

Utilizing advanced production lines, we implement transparent manufacturing and strict quality control processes, ensuring every product—especially core components like sealed idlers—meets all performance standards.

After-sales: Long-term Assurance

We offer rapid response and lifelong technical support. Whether you're at a domestic mine or an overseas port, we ensure prompt issue resolution and provide preventive maintenance through regular follow-ups.

Customization Process

Our team is constantly working to meet the demands and requests of our customers. If you prefer us in your projects, we will be happy to work with you.

Demand Communication